The Indian banking scenario has changed massively. From waiting in long queues, we have moved to sophisticated machines that perform several of our day-to-day banking tasks. Taking this to the next level, the Kumbakonam based City Union Bank has launched Lakshmi, the artificial intelligence powered robot that will answer your queries based on more than 125 subjects.
Lakshmi can answer any questions relating to account balance, home loan interest, and closure of fixed deposit. Adding to that, she is connected to the core banking system. This will enable her to display details like transaction history, account details etc. “Sensitive financial information like account details are displayed discreetly on the robot’s screen and not voiced,” said N Kamakodi, MD and CEO. Currently, Lakshmi speaks only English and the artificial intelligence system helps it constantly learn from various interactions with customers. If Lakshmi is unable to answer a question, she directs the customer to the Branch Manager. These unanswered questions are captured at the back-end, analysed and better data sets are fed to equip her.
The robot is assembled by Vishnu Engineering, a Coimbatore based firm. It will soon be trained to greet customers in Tamil. Currently, there is only one model of Lakshmi at the T Nagar Branch and the bank has plans to roll out 25 – 30 more by the end of the year based on the success.