To further strengthen passenger convenience, transparency and uniformity of practices across airlines, the Ministry has issued the directions through the Directorate General of Civil Aviation (DGCA), according to a statement.
Passengers travelling on the same PNR to be seated together, preferably in adjacent seats, it said.
Carriage of sports equipment and musical instruments to be facilitated in a transparent and passenger-friendly manner, subject to applicable safety and operational regulations, the directions added.
Airlines shall also bring out clear, transparent policies for carriage of pets, it said.
Strict adherence to the passenger rights framework, particularly in cases of delays, cancellations and denied boarding, the Ministry said.
Prominent display of passenger rights across airline websites, mobile applications, booking platforms, and airport counters, it added.
Clear communication of passenger entitlements in regional languages to ensure wider accessibility and awareness, as per the directions.
India has emerged as the third-largest domestic aviation market globally, with air travel becoming increasingly accessible and inclusive under the UDAN scheme. Indian airports today handle over five lakh passengers daily, reflecting the rapid growth of the sector, the statement added.
