Industrial Economist IE): Can you share your personal growth journey?
Bhagya Lakshmi: To begin with, I completed my Diploma in Electronics and Communication Engineering and it been six years since I started working in Chennai Metro. Initially, the responsibility felt scarier because this job is all about on time operations and passenger safety. Later, through training and regular practice, I gained confidence. I am very happy and proud to operate trains. I am also pursuing Silambam training and I recently received the Kalai Rathna Award from Aram Digital.
IE: Punitha, you began as a station service manager at CMRL and now operate trains in a traditionally male-dominated role. What inspired this transition?
Punitha: It begins with self-confidence. When I chose to become a train operator, I faced criticism, but my mother stood by me and respected my decision. Ultimately, the courage must come from within. After clearing psychometric tests and completing four months of training, I took charge. I encourage more girls to enter train operations as it builds resilience, responsibility and confidence to handle emergencies.
IE: What were some of the challenges that you have overcome?
Reena Arumugam: In nine years as a train operator, two challenges shaped me: returning after maternity leave and facing societal judgment. Leaving my child was emotionally difficult, and I briefly lost confidence. Re b u i l d i n g i t demanded resilience. Society questioned my pr iorities, but t h e c r i t i c i s m strengthened me to balance career and family. Today, I’m proud that people identify my father and grandfather as “Reena’s family,” reflecting the recognition I have earned.
IE: What does women empowerment mean to you?
Bhagya Lakshmi: Today, women have greater freedom to choose their paths. With supportive schemes from the Tamil Nadu government and equal pay and opportunities at CMRL, empowerment lies in using these advantages wisely. When women make informed decisions, it encourages more participation across generations.
IE: Role of men in aiding this change?
Punitha: Compared to earlier times, men are more supportive of women at work. In particular, the chief controllers have been strong allies. They adjust rosters accordingly, offer flexibility, manage delays or emergencies standing next only to our families in supporting us.
IE: Can you walk us through your work day?
Bhagya Lakshmi & Punitha: Operations begin well before the first train arrives at the station. We start with sign-in procedure and a breath analyser test. We then collect the key and TETRA set, reboot the train and complete brake and light checks. This takes around 40 minutes. The depot and operations control centre conduct system checks and monitor movements in real time. During festivals or IPL matches there are extra services and will run late. But passenger safety always comes primary.
IE: What is your advice to young women?
Reena Arumugam: Take the first step without hesitation. Convince your parents with confidence and build their trust. Don’t let societal opinions limit your passion. With courage, confidence and consistency, your dreams and goals will steadily transform into meaningful achievements.