AI dawns – Dr. Srinivasa Kosiganti, Enterprise Architect, SBU ASV, Tech Mahindra

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In 2024, AI and ML will revolutionise healthcare, finance, retail, manufacturing, transportation, education and more. At the heart of this transformation is the ability to process vast amounts of data, learn from it and make decisions. From improving healthcare through better diagnostics to revolutionising retail with personalised shopping experiences, the implications will be vast and varied.

Healthcare – Economy and patient outcomes will improve

The healthcare sector is witnessing transformative changes. A key highlight is the use of AI in medical image analysis. AI-powered systems can analyse mammograms to detect breast cancer earlier and more accurately than human radiologists. Additionally, ML algorithms are developing predictive models for diseases like diabetes, potentially reducing the incidence of preventable conditions. These advancements not only improve patient outcomes but also contribute to cost savings in healthcare by reducing the need for unnecessary tests and procedures.


Retail – customer is at the centre

In the retail sector, customer experience is being totally revamped. AI-powered chatbots provide personalised assistance, while ML algorithms analyse customer data to recommend products, significantly enhancing the shopping experience. These technologies have led to a noticeable increase in sales and customer loyalty. Retail giants employing AI have reported up to 20 per cent increase in sales, attributing this growth to personalised marketing and efficient inventory management. The use of AI in retail is not just a futuristic concept; it’s the current reality that’s reshaping the industry.


Finance and Banking – Increased operational efficiency

Complex tasks in finance and banking are being automated. AI systems monitor transactions in real-time, significantly reducing the incidence of credit card fraud and money laundering. Moreover, ML algorithms have been instrumental in analysing financial markets, aiding investment strategies. Reports suggest that AI integration in finance can lead to a reduction in operational costs by up to 20 per cent, showcasing the significant economic impact of these technologies in the sector.


Manufacturing – safety and improved quality

Manufacturing and logistics are experiencing a paradigm shift. Predictive maintenance powered by AI, is reducing downtime in factories, while ML algorithms optimise supply chains for efficiency and cost-effectiveness. This has led to reduction in waste, improvement in product quality and enhanced production efficiency.

In transportation, routes are optimised and overall vehicle safety is improved. Advancements in global 5G market is also closely tied to transportation technologies. This is projected to reach USD 2.7 billion by 2026, growing at a CAGR of 53.4 per cent, as reported by Markets and Markets.

While changing the way we operate, these technologies also open doors for new business models and economic paradigms. But the distribution of benefits and costs may be uneven across industries, regions and income levels. Ensuring the ethical treatment of data, algorithmic prejudice and potential exploitation of AI will require implementation of strong legislation and guidelines. .

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Dr Srinivasa Kosiganti
Dr Srinivasa Kosiganti
The author is Enterprise Architect of SBU ASV at Tech Mahindra

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