The facility expands capacity in India and It will operate alongside the existing Chennai office and provide space for up to 800 colleagues.
DHL IT Services India has grown to 1,600 employees across Chennai, Hyderabad, Mumbai, Bengaluru and Indore, up from approximately 500 employees in 2020. Teams in India help build, operate and secure the technology supporting DHL Group’s logistics operations in more than 220 countries and territories.
“India is an integral part of DHL IT Services’ global network of talent,” said Supriya Rao Patwardhan, Executive Vice President, Global Head of IT Services, DHL Group.
“Our continued growth in Chennai leverages technology expertise to power global teams and strengthens critical capabilities in AI, cybersecurity, cloud and automation. This investment supports the evolving needs of our global business and helps us deliver better experiences, greater resilience and continued innovation for our customers,” she said.
DHL IT Services India began in Chennai, which remains its largest presence and a key location for digital logistics expertise, specialist capabilities and collaboration across DHL Group. Chennai remains strategically important because of its mature technology ecosystem, strong university network, and access to highly skilled digital talent.
The dual site supports a workforce of approximately 1000 colleagues across the city. The dual site setup strengthens business continuity, supports flexible working and enhances collaboration across DHL Group teams.
“Chennai is where our journey in India began, and it continues to play a central role in how we build global technology capabilities for DHL Group,” said Johan BERGHS, Senior Vice President, Global Head of Digital Solutions and Head of IT Services India.
“This expansion reflects our long-term commitment to India’s talent ecosystem. It enables us to grow critical capabilities, strengthen partnerships with universities and industry, and create career opportunities that connect exceptional talent with meaningful work across DHL’s global business,” he said.
Beyond Chennai, the Indore location is the youngest and strengthens the organization’s long-term talent pipeline through the DHL IT Services Indore Training Academy, while extending access to talent beyond India’s largest technology hubs. Together, the five locations contribute specialist expertise to DHL IT Services’ integrated global organization. IT Services now hosts colleagues from DHL Group’s business units as well as technology experts, bringing business and technology closer together.
Teams across DHL IT Services India contribute to capabilities that are increasingly important to the future of logistics. They build and support solutions powered by artificial intelligence and intelligent automation, help protect critical systems and data through cybersecurity capabilities, and deliver cloud, analytics, SAP and enterprise-platform solutions used across DHL Group.
These capabilities are developed and delivered within globally integrated teams operating to common standards, supported by a deep understanding of DHL’s operational environment, customer needs and business priorities. The expansion supports continued investment in digital capabilities that enhance customer experience, increase operational efficiency, strengthen resilience and enable growth across DHL Group’s 5 business units –Express, Supply Chain, Forwarding, eCommerce and Post & Parcel.
DHL IT Services invests in campus hiring, university partnerships, structured learning programs, leadership development and specialist communities to build long-term digital capabilities. In 2026, DHL IT Services India sourced more than 70 graduates from 11 partner universities, reflecting its continued investment in early-career technology talent. Colleagues in India have access to global learning programs, international career opportunities and specialist communities across DHL Group’s worldwide organization.
