TN to bring Right to Services Act

Tamil Nadu Finance Minister N Marie Wilson said A Right to Services Act will be framed and passed, to ensure that services reach every citizen, as a legal right, in a timely manner.

Listen to this article

Presenting TVK Government’s maiden budget, he said government will take further steps to empower public servants with modern tools such as AI in governance to enhance productivity and deliver seamless public services.

He listed slew of measures.

“First, dismantling unnecessary centralization through the delegation of powers to the subordinates. By eliminating arbitrary bottlenecks that once bred corruption, we ensure citizens receive their rightful approvals without delay or harassment,” Wilson said.

“Second, digital workflows are being streamlined. To ensure accountability, a Quality Assurance Audit Board backed by AI will continuously monitor file flows and decision quality, eliminating unjust rejections and backlogs,” he said.

Finally, we will turn technology into an ally for our employees, Wilson added.

“By integrating AI, Agentic workflows, and Speech-to-Text capabilities (Prompt), employees will get automated assistance for routine tasks such as drafting, summarizing rules, and documentation, reducing the drudgery of manual processing, and freeing our officers to focus on informed, impactful decision-making,” he added.

To transform public service delivery and streamline administrative workflows, a Governance Processes Reforms Committee will be constituted under the chairmanship of Chief Secretary, the Minister said.

“Bringing together senior administrative leaders, industry transformation experts, and academic system designers, the Committee will re-engineer bureaucratic processes, eliminate redundant compliance, and build a modern, technology-enabled, citizen friendly (G2C) and business friendly (G2B) governance ecosystem in the State,” he said.

To ensure vacancies are filled on time, honestly and transparently, an annual recruitment planner will be published by all recruitment agencies, as per the budget speech.

Transparency in promotions and transfers will be ensured through the Integrated Financial and Human Resources Management System (IFHRMS), he said

Latest

Hero Moto expects mid-to-high single-digit industry growth

“We expect the industry as a whole to deliver...

FinMin pegs Q2 growth at 7.35%

“India’s growth momentum, by comparison, has held firm. High-frequency...

IndiGo posts Q2 loss, amid higher fuel cost

The company posted net loss of about Rs 1,900...

Noel Tata retires from Trent

Tata has been associated with the fashion retailer since...

Newsletter

Don't miss

Hero Moto expects mid-to-high single-digit industry growth

“We expect the industry as a whole to deliver...

FinMin pegs Q2 growth at 7.35%

“India’s growth momentum, by comparison, has held firm. High-frequency...

IndiGo posts Q2 loss, amid higher fuel cost

The company posted net loss of about Rs 1,900...

Noel Tata retires from Trent

Tata has been associated with the fashion retailer since...

Equitas SFB MD P. N. Vasudevan to quit

“My daughter is the co-promoter of an NBFC which...

Hero Moto expects mid-to-high single-digit industry growth

“We expect the industry as a whole to deliver mid-to-high single-digit growth during the festival period, and we are seeing that already in the...

FinMin pegs Q2 growth at 7.35%

“India’s growth momentum, by comparison, has held firm. High-frequency indicators spanning industrial output, energy consumption, port traffic, GST collections, and automobile sales recorded stronger...

IndiGo posts Q2 loss, amid higher fuel cost

The company posted net loss of about Rs 1,900 crore in the second quarter, when compared to a loss of Rs 2,582 crore in...