This achievement encompasses a range of services, including paid and free services, as well as running repairs, underscoring the company’s extensive reach and robust after-sales infrastructure across India.
Hisashi Takeuchi, Managing Director & CEO of Maruti Suzuki India Ltd, said in a statement that it was the first time in the company’s history that they had serviced over 24.5 lakh vehicles in a single month. He added that this milestone reflected the scale, depth, and efficiency of their service network and stood as a testament to the hard work of their service teams and dealer partners across the country.
Maruti Suzuki’s nationwide service footprint has now grown to more than 5,400 service touchpoints. These include facilities in metro cities, smaller towns, and even rural interiors — part of the company’s ongoing commitment to customer satisfaction and service accessibility.
Takeuchi pointed out that quality after-sales service remains central to Maruti Suzuki’s long-term strategy. “Even before we started mass sales of vehicles in India, our focus was on building a robust service network,” he said. “We aim to expand our service touchpoints to 8,000 by FY 2030-31 and are preparing for our electric vehicle (EV) future with 1,500 EV-enabled workshops in over 1,000 cities.”
To meet evolving customer needs, Maruti Suzuki has introduced several innovative service formats — from mobile workshops offering doorstep service to a Quick Response Team (QRT) that provides emergency roadside assistance nationwide. These services have proved especially vital during natural calamities.
Incorporating technology into service operations, the company has also introduced AI-driven chatbots and voice bots, and invested in training personnel on new automotive technologies and customer handling skills. High parts localisation ensures quick availability and cost-effective maintenance, it said.
